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Gezocht met spoed!
A supervisory position with an overarching responsibility for management of a team, function or vertical.
Lead and manage a successful and profitable team.
Help to deliver an excellent customer experience that is consistent across the Group.
None of our offices flourish in isolation. You will need to ensure that excellent relationships are nurtured and maintained with fellow colleagues, Managers, Directors Vertical Leaders and Support Services within the company.
Contribute positively to group initiatives and activities.
Report any issues to your Manager as they arise.
Perform other duties as reasonably requested by the General Manager or Operations Director.
Ensure that the team complies with all legislation and statutory requirements.
Meet your obligation to act always in the best interests of the company and exercise the due care and diligence expected of a prudent business person.
Put customers first by
delivering a personalised service.
Create a culture of excellence in the way your team provides customer service
Develop existing and new business with support from the business development teams and Branch Managers.
Maintain awareness of forwarding and logistics markets– including, key customers and competition in your area/region
Be proactive in your communication/relationship building with customers and ensure that they are visited regularly
Leverage the company's unique products and verticals to create new opportunities.
Optimise every opportunity to help the customer and expand our business ensuring your team does the same.
Strive to never lose a customer due to a service issue.
Understand client requirements, use imagination, find solution
Be proactive when faced with problems
OPERATIONS & PROCESSES
The quality of our operational performance is critical to our success.
Ensure that our technology platform is used to create/maintain highly efficient processes.
Ensure that company-wide quality processes are implemented and maintained.
Ensure compliance with existing Quality systems (AEO, ISO etc).
Ensure that successful supplier relationships are in place.
Ensure all jobs are completed in accordance with the Company’s Operating Procedures
Be responsible for the full job cycle from start to finish
Businesses need to grow to remain healthy.
Increase efficiency & effectiveness.
Improve financial results.
Follow up on all quotations
Work to expand our presence and ensure the company is a key forwarder within the market
Be aware of potential customers and look for opportunities to develop the business
Work closely with customers, colleagues and third parties to ensure smooth outcomes to deadlines
Financial discipline is critical to the health & stability of the company.
Work with the Finance Team to help manage credit control and minimise bad debts.
Work with the Finance Team to control overhead costs.
Ensure that local auditory and government requirements are met.
Work with team and Finance to ensure a smooth month, quarter and year end.
Ensure all jobs are completed and invoiced
Het checken van de referentie/loopbaan is onderdeel van de sollicitatie procedure.
WerkCentrale Nederland is een dynamische uitzendorganisatie resp. Werving en Selectie bureau te Schiphol en Rotterdam, welke zich heeft gespecialiseerd in het bemiddelen van personeel in de transport en logistieke sector. Wij zoeken ambitieuze starters tot ervaren specialisten in dit geval een Teamleider Import Export Luchtvracht Zeevracht Schiphol.
- Ervaring in genoemde functie