Contractual agreements Administratief medewerker Control Tower:
Complete understanding and application of customer Service Level Agreement, you know what The Company has agreed with the customer and what services are to be provided.
Complete understanding of the SOP, you know what the logistics elements are and to what standards our procedures are drawn up.
Complete understanding of Key Performance Indicators (KPI), you know what indicators have been defined, the corresponding levels and how they are calculated.
Processes Administratief medewerker Control Tower:
Complete understanding of entire customer supply chain, you know where the customer process starts and how each step is mutually connected and triggered until the process is completed.
Complete understanding of internal logistic processes, you know how orders are processed, where this is done and who are your primary contacts.
Order management Administratief medewerker Control Tower:
System order files are processed and updated until final delivery (POD) has been made. This also includes the booking and timely financial completion.
Communication Administratief medewerker Control Tower:
You are able to communicate by word and mouth, both in Dutch and English, where written documentation is to at least follow standard business etiquette.
Understanding of the difference between what we say & how we say it.
Een logistieke dienstverlener op Schiphol zoek de beste administratieve control tower agent.